Dear Partners and Clients,
We are immensely grateful for your continued support and trust in our company. Recently, we have made significant strides in the development of our proprietary products and in handling ODM (Original Design Manufacturer) orders. However, with the increase in the number of these projects, our R&D team is facing unprecedented work pressure.
To maintain the quality of our R&D, ensure the provision of high-quality services, and guarantee the timely delivery of existing orders, we have made a difficult but necessary decision: to temporarily suspend the acceptance of new ODM orders, effective immediately.
We understand that this decision may cause inconvenience, but please understand that this step is essential to uphold the quality and service commitments to you and all our clients. Our team is actively working to enhance production efficiency and explore more effective working methods, with the hope of resuming the acceptance of new ODM orders in the near future.
During this period, we will continue to focus on completing existing projects, ensuring the quality and efficiency of all deliveries. We value our partnership with you and look forward to continued collaboration in the future.
Thank you for your understanding and support.
Sincerely,
SONOFF Team
